关键词: 安宁疗护；互联网+护理服务；整合型服务模式；响应效率；患者满意度

Abstract: Objective: To explore an integrated hospice care service model, and provide a reference for the construction and promotion of the hospice care system. Methods: Based on the previous systematic literature retrieval, the practice of the "Internet Plus Nursing Service" hospice care pilot project implemented by the author's team and interviews, problems existing in the service development process were sorted out, such as insufficient community responsiveness, lack of diversity and pertinence in services, and low inter-institutional collaboration efficiency. The service model was optimized accordingly. Thirty-five patients and their family caregivers who received this service model from May 2024 to March 2025 in Zhoushan were conveniently selected for effect evaluation. Results: The integrated model effectively improved service responsiveness, reducing average wait time from 3.6 to 1.8 hours. The utilization rate of the "Internet Plus Nursing Service" platform increased by 90.5%. Satisfaction of patients and their family caregivers with service content reached 96.6%, quality-of-life satisfaction was 96.0%, and care experience satisfaction reached 98.3%. Conclusion: The integrated "Internet Plus" hospice care model enhanced inter-institutional coordination and service standardization, markedly improving the accessibility, continuity, and patient satisfaction of hospice care services, and has value for broader application.

Key words: hospice care; Internet Plus Nursing Service; integrated service model; response efficiency; patient satisfaction