主管:国家卫生健康委员会
主办:国家卫生健康委医院管理研究所
中国科技核心期刊(中国科技论文统计源期刊)
中国科学引文数据库(CSCD)核心库期刊
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中国护理管理 ›› 2019, Vol. 19 ›› Issue (10): 1522-1528.doi: 10.3969/j.issn.1672-1756.2019.10.019

• 人力资源 • 上一篇    下一篇

护士第二受害者经验的调查分析

陈贵儒 孙慧敏 黄蓉蓉 潘世华 王进波 张秀秀   

  1. 武汉大学中南医院护理部,430071(陈贵儒,孙慧敏,黄蓉蓉,王进波,张秀秀);综合六科(潘世华)
  • 出版日期:2019-10-15 发布日期:2019-10-15
  • 通讯作者: 孙慧敏,博士,主任护师,副教授,硕士生导师,E-mail:hmsun1968@163.com
  • 作者简介:陈贵儒,本科,主管护师

The experiences of nurses as the second victims after the adverse events

CHEN Guiru, SUN Huimin, HUANG Rongrong, PAN Shihua, WANG Jinbo, ZHANG Xiuxiu   

  1. Nursing Department, Zhongnan Hospital of Wuhan University, Wuhan, 430071, China
  • Online:2019-10-15 Published:2019-10-15
  • Contact: E-mail:hmsun1968@163.com

摘要: 目的:调查护士经历不良事件后作为第二受害者的痛苦和支持现状,分析其影响因素并提出临床实践建议。方法:于2018年5-6月采用方便抽样法选取四川省2所三级甲等医院经历不良事件的258名护士为研究对象,采用自行设计的一般资料问卷、不良事件特征问卷,以及第二受害者经验及支持量表进行调查。结果:护士第二受害者痛苦得分为(3.22±0.93)分,组织支持为(2.59±0.56)分,离职倾向为(3.38±1.26)分,缺勤为(2.85±1.14)分,非工作相关支持为(2.18±1.03)分。差异显著因素对第二受害者组织支持、离职倾向、缺勤、非工作相关支持变异的解释程度分别为4.7%、1.6%、6.3%、2.5%。结论:护士经历不良事件后的第二受害者痛苦水平较高,得到的支持水平较低,并受到多因素影响。医院管理者应当客观认识护士的第二受害者痛苦,并提供正式组织支持和专业心理辅导,促进护士职业健康和生活幸福,从而改善医疗护理质量。

关键词: 患者安全;不良事件;第二受害者;影响因素

Abstract: Objectives: To investigate the experiences of the nurses as the second victims after the adverse events. Methods: The convenient sampling method was applied. Totally 258 nurses from two general hospitals in Sichuan were included. The Second Victim Experience and Support Tool (SVEST) and Adverse Event Characteristics Questionnaire (AECQ) were performed in this study. Results: The score of the distress was (3.22±0.93), the organizational support was (2.59±0.56), turnover intentions was (3.38±1.26), absenteeism was (2.85±1.14), non-work-related support was (2.18±1.03) respectively. The variables that could explain the variation of dependent variables were the absenteeism (6.3%), organizational support (4.7%), non-work-related support (2.5%) and turnover intentions (1.6%). Conclusion: Nurses experience second victim distress after the adverse events, but they only accept low level support from the working environment. Hospital managers should provide high level of organizational support and professional psychological counseling to nurses in order to promote the nurses health.

Key words: patient safety; adverse event; second victim; contribute factor

中图分类号: 

  • R47