信息化助力急诊流程改善的设计与实践

doi:10.3969/j.issn.1672-1756.2020.02.024

Abstract

Abstract: Objective: To design a triage information system of emergency department, and evaluate the application effect on emergency process improvement. Methods: To solve the exited prominent management problems in emergency department, the management model was improved with a triage information system. Results: The waiting time of 100% triage category I and category II patients, 96.6% triage category III patients and 89.1% triage category of IV patients was less than they should. The overall satisfaction of the patients with the environment and medical treatment process increased from 85.0% to 92.8%. Job satisfaction of emergency medical staff increased from 82.0% to 91.1%. Conclusion: The improving of emergency process with the triage information system was benefit to improve the quality of emergency management.

Key words: emergency department; triage; informatization; quality management

CLC Number:

WANG Hongqiu, LIU Yingqing, ZHAO Lixin. Design and practice of an electronic triage system in emergency process improvement[J].Chinese Nursing Management, 2020, 20(2): 259-261.

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Design and practice of an electronic triage system in emergency process improvement

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