关键词: 工作场所, 暴力, 护理人员, 应对能力

Abstract: Objective: To clearly define the coping capacity of nurse staff on medical workplace violence and related factors.Methods: A cross-sectional survey was used in this study. Totally 1112 nursing staff from 6 hospitals in Hangzhou were recruited.Results: Incidence of workplace violence was 10.9%~75.6%, a relatively high level. The score of the coping capacity on workplace violence was 3.73±0.51, relatively low. There was a significant differences in coping ability among staff varied by seniority and hospital level (P<0.001). Conclusion: The training for coping ability to workplace violence is essential not only from individual level based on seniority, but also group efforts from the hospital, local government, even the nation as a whole.

Key words: workplace violence, nursing staff, coping skills, coping behavior