主管:国家卫生健康委员会
主办:国家卫生健康委医院管理研究所
中国科技核心期刊(中国科技论文统计源期刊)
中国科学引文数据库(CSCD)核心库期刊
《中文核心期刊要目总览》核心期刊

中国护理管理 ›› 2021, Vol. 21 ›› Issue (8): 1135-1140.doi: 10.3969/j.issn.1672-1756.2021.08.004

• 特别策划·糖尿病患者护理管理 • 上一篇    下一篇

糖尿病个案管理护理工作室的构建与运行效果评价

李彩宏 沈犁 吕茵茵   

  1. 清华大学附属北京清华长庚医院,清华大学临床医学院护理部, 102218 北京市
  • 出版日期:2021-08-15 发布日期:2021-08-15
  • 通讯作者: 沈犁,本科,主任护师,护理部副主任,E-mail:13811736711@163.com
  • 作者简介:李彩宏,硕士,主管护师,护士长

The construction and effects evaluation of a case management studio for diabetes

LI Caihong, SHEN Li, LYU Yinyin   

  1. Nursing Department, Beijing Tsinghua Changgung Hospital, School of Clinical Medicine, Tsinghua University, Beijing, 102218, China
  • Online:2021-08-15 Published:2021-08-15
  • Contact: E-mail:13811736711@163.com

摘要: 目的:构建糖尿病个案管理护理工作室并评价其运行效果,为探索糖尿病高级护理实践模式提供参考依据。方法:成立以资深糖尿病护理专家为领军人的糖尿病个案管理护理工作室,组建以糖尿病个案管理师为主导的多学科协作团队,医院从政策、场地与设备、人才培养及信息化建设等方面提供支持措施,团队共同制定工作室管理制度、服务内容与流程、糖尿病个案管理方案及质量评价指标体系,为患者提供系统化、专业化的糖尿病个案管理护理服务,并制定人才培养机制及科研推展计划。结果:护理工作室运行2年以来,门诊量增长28.3%(241例),收案量增长47.4%(119例),服务人次增长29.0%(1?703人次),累计为621例糖尿病患者建立个案管理档案,接受个案管理的糖尿病患者糖化血红蛋白(HbA1c)检测率、HbA1c控制良好率均提升,HbA1c控制不良率降低,对医疗服务的满意度提高(P<0.05);为本院、医联体社区及全国各省市培养糖尿病个案管理人才,基于护理工作室数据推动教学成果及科研产出。结论:糖尿病个案管理护理工作室的建立符合糖尿病患者需求,有效提升患者医疗质量及满意度;有利于高级护理实践人才的培养和科研学术发展,推动护理学科建设,为护理人员职业发展提供了新的方向,具有推广价值。

关键词: 糖尿病;个案管理;个案管理师;护理工作室;专科护理门诊

Abstract: Objective: To construct a case management studio for diabetes and evaluate its effects in order to provide reference for advanced nursing practice in diabetes management. Methods: The case management studio is led by a specialist nurse in diabetes. Multidisciplinary professionals are included in the studio. The hospital provides supports from the aspects of policy, setting and equipment, talent training and information construction. The team members work together to develop the rules and regulations, service contents and process, case management program, and quality evaluation index system. The studio aimed to provide patients with systematic and professional care to paitents with diabetes. Besides, the talent cultivation schedule and research plan are also developed. Results: For two years since the studio established, the number of outpatients increased by 28.3%, the number of cases receiving care from the studio increased by 47.4%, and the number of patients serviced increased by 29.0%. A total of 621 individual management files have been established, and the detection rate of HbA1c and the good control rate of HbA1c have been significantly increased. The defective rate of HbA1c control has been significantly decreased, and the satisfaction level with medical service has been increased (P<0.05). Diabetes case managers have been cultivated for the hospital, medical consortium community and all provinces and cities across the country. The teaching achievements and academic research output have been improved based on the data from the studio. Conclusion: The case management studio for diabetes can meet the needs of patients with diabetes and effectively improve the medical quality and satisfaction of patients. It is conducive to the cultivation of advanced practice nurse and the development of academic research. It can promote the nursing disciplines development, and provide a new direction for the career development of nursing staff. The studio is worth of promotion in diabetes management.

Key words: diabetes mellitus; case management; case manager; nursing studio; nurse-led clinic

中图分类号: 

  • R47