关键词: 应急准备；门诊管理；指标构建；德尔菲法；就医体验

Abstract: Objective: To construct an evaluation index system of emergency preparedness ability for outpatient emergencies, so as to provide a basis for the evaluation of emergency management capacity of large general hospitals in China. Methods: Based on the "situation-task-capability" analysis framework, an initial assessment index system for emergency preparedness ability of outpatient emergencies was constructed through a retrospective survey and literature review. During April to September 2024, two rounds of Delphi consultation were conducted to determine the importance and relevance of the assessment indicators. Results: After two rounds of consultation, totally 8 first-level indicators, 21 second-level indicators and 77 third-level indicators were formed. The enthusiasm of experts was 100%, the authority coefficient of experts was 0.960, the coefficient of variation was not more than 0.158, the Kendall coordination coefficient was statistically significant, the I-CVI and S-CVI were greater than 0.85. Conclusion: The evaluation index system of emergency preparedness ability for outpatient emergencies can help hospital management and medical staff to evaluate and self-examine their emergency response ability, improve the quality of outpatient management, ensure patient safety, and improve the medical experience of outpatients.

Key words: emergency preparedness; outpatient management; construction of indicators; Delphi method; medical experience