关键词: 互联网+护理；互联网医院；护理门诊；远程照护；母婴健康

Abstract: Objective: To provide professional nursing services to women and children through internet nursing clinic. Methods: Qualification, training and assessment management of internet nursing outpatient specialists were standardized through the construction of an internet specialist nursing service system and related work flow. Nursing clinics were opened on the internet hospital platform. Quality monitoring indicators such as the reception time, service duration and satisfaction of the internet nursing clinics were monitored to improve the nursing service system and provide remote specialist nursing services for women and children. Results: The total number of patients from August to December 2019 was 1,050. Mother and child care services accounted for 68.9%. The online service hours were mainly from 8:00 to 22:00. The median duration from registration to consultation was 23 minutes, and the median duration of consultation was 64 minutes. Patient service satisfaction was 99.52%. Conclusion: There is a large demand for internet nursing services for mothers and children. Internet nursing clinics have flexible admission time and service hours. Clinical nursing experts can effectively solve the problem of nursing needs of patients with high patient satisfaction, which can be further promoted as the internet + nursing service model.

Key words: internet + nursing; internet hospital; nursing clinic; virtual care; maternal and infant health