关键词: 急诊科；分诊；信息化；质量管理

Abstract: Objective: To design a triage information system of emergency department, and evaluate the application effect on emergency process improvement. Methods: To solve the exited prominent management problems in emergency department, the management model was improved with a triage information system. Results: The waiting time of 100% triage category I and category II patients, 96.6% triage category III patients and 89.1% triage category of IV patients was less than they should. The overall satisfaction of the patients with the environment and medical treatment process increased from 85.0% to 92.8%. Job satisfaction of emergency medical staff increased from 82.0% to 91.1%. Conclusion: The improving of emergency process with the triage information system was benefit to improve the quality of emergency management.

Key words: emergency department; triage; informatization; quality management