关键词: 互联网医院；数字化服务；岗位管理；导航护士

Abstract: Objective: To set up Internet hospital navigation nursing position and explore the practical results based on the principle of post management. Methods: According to the operation mode and job demand analysis of Internet-based hospitals, the hospital set up a navigation nursing position in February 2020. Full-time nurses completed the online consultation, medical guidance and treatment, participated in quality management, and promoted online science popularization work in the Internet-based hospitals. The Nursing Department and the User Service Department jointly conduct work quality assessment and evaluation. Results: From October 2020 to April 2021, the timely response rate of nurses' online consultation was 94.1%. The nurses participated in the production of 90 health science videos, 48 Internet-based hospital information product demand report and function debugging, and 55 business process defect analysis and improvement projects. The average monthly work quality evaluation score was 94.8 points. The department colleagues' satisfaction with the nurses was 100.0%. The patients' satisfaction with online counseling services was 98.0%. Conclusion: The establishment and practice of Internet hospital navigation nursing positions have played an active role in the process of hospital digital transformation.

Key words: internet-based hospital; digital service; position management; nurse navigator