关键词: 风险评估矩阵；肿瘤；门诊采血；风险管理

Abstract: Objective: To construct the risk management indicators of outpatient blood collection in cancer hospitals based on Kaiser Model, in order to provide reference for improving the quality of outpatient blood collection in specialized hospitals for cancer patients. Methods: Based on the Kaiser Model, the initial survey tool was formed by consulting relevant literature papers and policies, combined with the semi-structured interview results, and then the Delphi expert correspondence method was used to build the risk management indicators for outpatient blood collection in cancer hospitals. Results: During the two rounds of correspondence, the effective recovery rates of the questionnaires were 83.33% (15/18) and 100% (15/15), respectively. The authority coefficients of the two rounds of expert consultation were 0.85 and 0.92, respectively, with the Kendall harmony coefficients of expert consultation ranging from 0.290 to 0.381. The final Kaiser Model-based risk management indicators of outpatient blood collection in cancer hospitals included 3 first-level indicators, 8 second-level indicators and 24 third-level indicators. Conclusion: The risk management indicators of outpatient blood collection in cancer hospital is scientific and reliable, which can provide reference for improving the quality of outpatient care.

Key words: Kaiser Model; cancer; outpatient blood collection; risk management