关键词: 临床护士；文化智力；情绪智力；支持性沟通；冲突处理模式

Abstract: Objective: To explore and verify the mediating effect of emotional intelligence and supportive communication between cultural intelligence and integration-conflict management model from the perspective of doctor-patient cultural communication. Methods: The Emotional Intelligence Scale, Cultural Intelligence Scale, Supportive Communication Scale and Integrated Style Subscale of Rahim Organizational Conflict Inventory were used to investigate 673 clinical nurses. Results: Cultural intelligence directly affects the integration-conflict management model (P<0.001), with the direct effect accounting for 56.25% of the total effect, and it also influences the integration-conflict management model through partial mediation of supportive communication and chain mediation of emotional intelligence and supportive communication, accounting for 29.2% and 14.6% of the total effect, respectively. Conclusion: The nursing management department should pay attention to the cultivation of clinical nurses' cultural intelligence and emotional intelligence, and strengthen the training of supportive communication from the perspective of doctor-patient cultural communication, so as to improve their “integrated” conflict management ability and reduce the conflicts between nurses and patients caused by cultural differences, low emotional intelligence and poor communication.

Key words: nurses; cultural intelligence; emotional intelligence; supportive communication; conflict management model