关键词: 护理质量；质量改善；项目管理；体系建立；净推荐值

Abstract: Objective: To introduce the project management method into nursing quality management to establish the best path for quality improvement and promoting the overall improvement of nursing quality. Methods: The management of nursing quality was improved with searching for quality issues as the starting point and the whole process was monitored continuously. Besides, questionnaires were used to learn about the difficulties in nursing quality improvement as well as the recommendation rate of a management item to the quality management project. Results: A system with three dimensions including long-term mechanism, process management and evaluation criteria was initially established in the improved nursing quality management project. The selection of topics in project improvement process were most difficult tasks. The net promoter score for project management increased year by year with statistically significant differences being observed between the two consecutive years within five years (P<0.05), and the differences of the help provided by the design team for quality improvement between the two consecutive years were also statistically different (P<0.05). Conclusion: Project management with improved quality of care is a new comprehensive application model for multiple management with promising prospects in the future.

Key words: quality of care; quality improvement; project management; system establishment; net promoter score