Abstract: Objective: To explore the effects of special posts setting in management of panic value in outpatient service. Methods: Before the improvement, the panic values of outpatient were received and managed by different doctors in different clinical visits rooms. The special position of panic value reception was set after improvement. They selected the proper nurses for this position, and developed panic value management system and work flow. Then they analyzed existing problems and reasons,proposed corrective measures and gradually implemented interventions to achieve continuous improvement. Results: The defect rates of panic value record were compared before and after the special posts setting. The rates of missing records, incomplete records and error decreased from 20.1%, 52.5%, 39.0% to 0.4%, 2.4%, and 1.3%, respectively (P<0.05). The defect rates of panic value treatment, including contact failure with patients, doctors, and delaying treatment, decreased from14.7%, 4.6%, 6.2% to 4.1%, 0.8%,and 1.1%, respectively (P<0.05) . Conclusion: Management process of panic value in outpatient service was standardized since the setting of special posts for panic value reception. It enhanced the attention level of the medical, nursing, and technical staff on panic value, ensured patients' safety, reduced the medical risk, and improved the service and management level of hospital.