主管:国家卫生健康委员会
主办:国家卫生健康委医院管理研究所
中国科技核心期刊(中国科技论文统计源期刊)
中国科学引文数据库(CSCD)核心库期刊
《中文核心期刊要目总览》核心期刊

中国护理管理 ›› 2023, Vol. 23 ›› Issue (7): 984-988.doi: 10.3969/j.issn.1672-1756.2023.07.007

• 特别策划·患者安全促进 • 上一篇    下一篇

“互联网+”母婴居家护理服务中的安全管理实践

李雅岑 刘宁宁 肖云霞 张乐 冯素文   

  1. 浙江大学医学院附属妇产科医院护理部,310006 杭州市
  • 出版日期:2023-07-15 发布日期:2023-07-15
  • 通讯作者: 冯素文,硕士,主任护师,护理部主任,E-mail:fengsw@zju.edu.cn
  • 作者简介:李雅岑,硕士,副主任护师,护理部副主任
  • 基金资助:
    2023年浙江省医药卫生科技计划(2023KY820);浙江大学2022年省教育厅一般科研项目(Y202249564)

Security management practices in the "Internet +" maternal and infant home care services

LI Yacen, LIU Ningning, XIAO Yunxia, ZHANG Le, FENG Suwen   

  1. Nursing Department, Women's Hospital, School of Medicine Zhejiang University, Hangzhou, 310006, China
  • Online:2023-07-15 Published:2023-07-15
  • Contact: E-mail:fengsw@zju.edu.cn

摘要: 目的:探索“互联网+”母婴居家护理服务中的安全管理方法,为“互联网+护理服务”的安全开展提供借鉴。方法:通过建立互联网管理架构、制定制度流程、开展人员培训、规范服务过程、进行物品耗材智能管理、依托信息化技术制定并实施母婴居家护理服务中的安全管理策略。结果:我院2022年3月至2023年3月共开展母婴居家护理服务项目16项,提供母婴居家护理服务2?679次,未发生护理不良事件,服务满意率为99.25%,服务复购率平均为29.43%。结论:针对母婴居家护理服务安全管理难点制定相应安全管理策略,可为母婴提供安全、高质量护理服务,为全国各地医疗机构开展及完善“互联网+”母婴居家护理服务安全管理工作提供参考。

关键词: “互联网+”;母婴;居家护理服务;安全管理

Abstract: Objective: To explore security management methods in the "Internet +" maternal and infant home care services,and provide reference for security development of "Internet+ nursing service". Methods: We proposed security management strategies from the perspective of establishing of an internet security management group, formulating procedural regulations, conducting personnel training, standardizing service processes, intelligent management of material resources. Results: Over a one-year period from March 2022 to March 2023, our hospital carried out a total of 16 projects of "Internet +" maternal and infant home care, providing a total of 2679 services. No adverse events occurred during the delivery of these services, resulting in a satisfaction rate of 99.25% and a repeat purchase rate of 29.43%. Conclusion: By analyzing security management difficulties of maternal and infant home care services from multiple dimensions and developing corresponding security management strategies, this study will help offer safe and high-quality nursing services to mothers and infants and provide a reference for medical institutions across China in order to conduct and improve the security management of "Internet +" home care services for mothers and infants.

Key words: Internet +; maternal and infant; home care service; security management

中图分类号:  R47;R197