主管:国家卫生健康委员会
主办:国家卫生健康委医院管理研究所
中国科技核心期刊(中国科技论文统计源期刊)
中国科学引文数据库(CSCD)核心库期刊
《中文核心期刊要目总览》核心期刊

中国护理管理 ›› 2018, Vol. 18 ›› Issue (8): 1029-1033.doi: 10.3969/j.issn.1672-1756.2018.08.006

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基于时间-动作法的护理工作中断、多任务及心理负荷评价

钟琴;耿华;翁艳翎;杨颖;程立辉;宋玉磊;柏亚妹   

  1. 南京中医药大学护理学院,210046 南京市(钟琴,翁艳翎,杨颖,程立辉,宋玉磊,柏亚妹);南京中医药大学第三附属医院南京市中医院普外科(耿华)
  • 出版日期:2019-01-07 发布日期:2019-01-07
  • 基金资助:
    国家自然科学基金资助项目(71740026);江苏省中医药局科技项目(YB2017007);江苏省研究生实践创新计划(SJCX17_0407)

The nursing interruption, multitasking and mental workload: a time-motion study

  • Online:2019-01-07 Published:2019-01-07

摘要: 目的:调查护理工作中断及多任务现况,并分析其与护士心理负荷的相关性。方法:采用便利抽样方法对江苏省某三级甲等医院普外科10名护士进行观察及问卷调查,采用一般资料调查表、中文版任务负荷指数量表(NASA-TLX)、TimeCat数据采集工具进行调查分析。结果:共调查10名护士的126个班次(白班82个,小夜班22个,大夜班22个),工作中断发生频率为(3.00±1.36)次/小时,(17.80±7.56)%的时间为多项护理活动同时进行。不同层级护士护理工作中断次数、多任务时间占比及心理负荷总分均不同(P<0.05)。工作中断、多任务与心理负荷均呈显著正相关(P<0.05)。结论:护理工作中断及多任务发生频繁,护士心理负荷繁重。避免或减少护理工作中断及多任务发生,对提高工作效率、改善护理质量及促进护士身心健康有积极意义。

关键词: 时间-动作法;工作中断;多任务;心理负荷

Abstract: Objective: To investigate the current situation of nursing interruptions and multitasking and analyze its correlation with mental workload of nurses. Methods: The convenience sampling method was performed. Total 126 shifts among 10 registered nurses were observed. The nursing interruption, multitasking and mental workload of nurses were analyzed. Results: The frequency of work interruption was (3.00±1.36) times/h and multitasking accounted for (17.80±7.56)%. The nursing interruption, multitasking and mental workload among nurses with different qualification were different (P<0.05). There were significant positive correlations between nursing interruption, multitasking and mental workload (P<0.05). Conclusion: Nursing interruption and multitasking happen sometimes. Nurses can have heavy workload. Reducing nursing interruption and multitasking can improve work efficiency, nursing quality and nurses’ physical and mental health.

Key words: time-motion study; nursing interruption; multitasking; mental workload