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Abstract: Objective: To investigate the application status of mobile phone terminal appointment registration in outpatient service. Methods: The authors collected the information of mobile phone terminal appointment registration system from June to December in 2014. They also investigated 508 patients who got outpatients clinic service using different registration ways from June to December, 2014. A self-designed satisfaction questionnaire was used in this telephone follow-up survey. Results: The total amounts of mobile phone terminal appointment registration increased more than 20% of monthly, those in obstetric and pediatric departments accounted for the highest proportion of the total amount, while that in internal medicine department was relatively low. Nonlocal patients use this appointment service more popularly than the local patients. The awareness rate of the mobile terminal medical services in men was higher (χ2=93.76, P<0.001) than women. The majority 57.5% of the people who knew this new appointment service was young, and the elderly patients accounted for only 3.0% (χ2= 39.45, P<0.001), Patients satisfied less with three items, clinic information reminder, medical cost payment process, and the introduction of the doctors' major fields.Conclusion: Mobile phone terminal appointment service is helpful to solve the problem of registration difficulties, but its function needs further improvement.
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http://www.zghlgl.com/EN/Y2015/V15/I8/985
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