Abstract: Objective: This study aimed to evaluate the effects of information technology use with nursing human resource management in outpatient service and implementation of the vertical clinical model. Methods: Based on the clinic triage assistant program linked with 114 attendant console and China Mobile 12580, 7/24 triage and reservation services were conducted. Patients' check-in and clinical order maintenance, as well as on-site triage and appointments were carried out by guidance without medical education background. The amount of of triage nurses, clinical nurses to outpatient amount ratio, queuing time and patients' satisfaction were designed to evaluate the effect of vertical medical management model. Results: The clinic triage assistant program substituted outpatient triage nurses. The increased workload didn't call for additional staff. The vertical clinical model simplified the process, and queuing time was shortened to half an hour.Patients' satisfaction to triage and nursing services were improved. Conclusion: Integration of the clinic triage assistant program into outpatient care facilitated nursing human resource management and patients' appointment, and provided references to vertical clinical model.