全国二、三级医院住院患者满意度及其影响因素的研究

程倩秋刘可尤黎明张利峰朱晓雯郑晶卜秀青

Survey on inpatient satisfaction with healthcare and its influencing factors in Level 2 and Level 3 hospitals in China

中国护理管理 . 2016, (11): 1482 -1488 .