Abstract: Objective: To optimize special medical examination appointment process, reduce appointment waiting time, and improve patient’s satisfaction. Methods: The special examination appointment center was established. They developed a new booking platform to provide centralized appointment service for both outpatient and inpatient. Results: After the establishment of the special examination appointment center, the amount of special examination appointment obviously increased (331 024 person-times VS 380 062 person-times), treatment time of the patients decreased significantly (44 198 hrs VS 3695 hrs). Conclusion: The concentrated medical appointment service has obvious advantages in general hospital, which could effectively save the patients’ waiting time for special examination, reduce hospital costs, and improve patients’ satisfaction.