主管:国家卫生健康委员会
主办:国家卫生健康委医院管理研究所
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应用品管圈提高术后患者对腹腔引流管口渗液处理满意度的实践

王静 唐小丽 郑伟 陈小琴 保容 邱蕾 陈黎 姜淑   

  1. 四川省肿瘤医院肝胆胃肠外科
  • 出版日期:2015-07-25 发布日期:2015-07-25

The effect of using Quality Control Circle on improving the patients satisfaction of dealing with exudate of peritoneal drainage tube

  • Online:2015-07-25 Published:2015-07-25

摘要: 目的:探讨品管圈在提高患者对腹腔引流管口渗液处理满意度中的作用。方法:成立品管圈小组,以“提高术后患者对腹腔引流管口渗液处理的满意度”为活动主题。通过现状调查,设定目标值,分析出影响患者对引流管口渗液处理满意度的主要因素为渗液处理的及时性、有效性及护士的服务态度,针对要因制定对策并组织实施。结果:品管圈实施后患者对腹腔引流管口渗液处理的满意度由实施前的86.67%升至93.85%(P <0.05),护士的腹腔引流管专业知识考核成绩明显高于实施前(P <0.001),圈员综合素质得分优于活动前(P <0.05)。结论:本次品管圈活动规范了腹腔引流管口渗液的处理方法,提升了患者对腹腔引流管口渗液处理的满意度,提高了本科室护理人员的团队精神及质量管理能力。

Abstract: Objective: To explore the effect of using Quality Control Circle (QCC) on improving the patients' satisfaction of dealing with exudate of peritoneal drainage tube. Methods: We established a QCC team, with the activity theme of "improving patients' satisfaction of dealing with exudate of peritoneal drainage tube after operation". On-site investigation was performed and targeted value was confirmed. Those factors that influenced patient satisfaction were analyzed and countermeasures were formulated and implemented according to three main factors. Results: The patients' satisfaction of dealing with exudate of peritoneal drainage tube was improved from 86.67% to 93.85% (P<0.05) after performing QCC. The scores of staff nurses' professional knowledge about peritoneal drainage tube and comprehensive quality of participants in QCC team, were improved after performing QCC(P<0.05). Conclusion: QCC activities could standardize the treatment method of dealing with exudate of peritoneal drainage tube,improve the patients' satisfaction, and enhance the team spirit and quality management abilities of nursing staffs.