主管:国家卫生健康委员会
主办:国家卫生健康委医院管理研究所
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护士沉默行为与工作疏离感、组织氛围的关系研究

钟彤 陈沁 梁敏余 冯颖君 褚慧慧   

  1. 广州医科大学护理学院(钟彤,梁敏余,冯颖君,褚慧慧);广州医科大学卫生职业技术学院(陈沁)
  • 出版日期:2016-04-25 发布日期:2016-04-25

Research on relationships between nurses' silence behavior and work alienation, organizational climate

  • Online:2016-04-25 Published:2016-04-25

摘要: 目的:调查护士沉默行为、工作疏离感及组织氛围现状,并分析三者的关系。方法:采用员工沉默行为量表、护士工作疏离感问卷和护理组织氛围量表对广州市某三级甲等综合医院603 名护士进行调查。结果:护士沉默行为条目均分为(3.13±0.54) 分,工作疏离感条目均分为(2.86±0.54) 分,组织氛围条目均分为(3.73±0.36)分,均处于中等水平。沉默行为与工作疏离感呈正相关,沉默行为与组织氛围呈负相关,工作疏离感与组织氛围呈负相关(P <0.01),工作疏离感在组织氛围与沉默行为中起中介作用。结论:护理队伍中存在沉默行为,组织氛围、工作疏离感对沉默行为产生影响。医院管理者应重视护士沉默行为,通过构建良好组织氛围,从而降低工作疏离感并减少沉默行为。

Abstract: Objective: To explore the relationships between nurses, silence behavior and work alienation,organizational climate. Methods: Totally 603 registered nurses were recruited from one tertiary Grade A hospital in Guangzhou. They were investigated with Silence Behavior Scale, Work Alienation Scale and Organizational Climate Scale. Results: The scores of silence behavior, work alienation and organizational climate were (3.13±0.54), (2.86±0.54)and (3.73±0.36) respectively, and were all at middle level. Work alienation was positively related to silence behavior, and organizational climate was negatively related to silence behavior and work alienation (P<0.01). Work alienation played a mediating role between organizational climate and silence behavior. Conclusion: Silence behavior was found among nurses,and work alienation and organizational climate affected silence behavior. Hospital managers should pay attention to nurses' silence behavior, and reduce work alienation and silence behavior by constructing a good organizational climate.