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肖妍芹 李红 谭君
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摘要： 目的：通过对流程进行改进减少患者连续肾脏替代疗法（CRRT) 等候时间，保证医疗护理质量安全。方法：按照数据收集、近端原因分析、介入措施等步骤实施。结果：患者CRRT 平均等候时间较改善前减少了22.6min，价值效率由改善前的28.57% 提高到了改善后的36.37%，流程效率由27.66% 提高到了41.40%。结论：改进流程后，价值效率和流程效率得到了提高，且活动周期短，快速解决问题。
Abstract: Objective: To reduce waiting time for CRRT by process improvement, ensure the quality and safety of medical care. Methods: Activities are implemented in accordance with steps of data collecting, analysis of proximal cause, intervention measures and so on. Results: Not only time of waiting for CRRT is reduced by 22.6 minutes after implement, but value efficiency rises from 28.57% to 36.37%, process efficiency rises form 27.66% to 41.40%. Conclusion: After the improvement, the value and process efficiency is largely increased, and problems are solved quickly in short activity cycle.
肖妍芹 李红 谭君. 流程改进在缩短患者CRRT等候时间中的应用[J]. , 2015, 15(2): 238-240.
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