主管:国家卫生健康委员会
主办:国家卫生健康委医院管理研究所
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手术室护理质量管理中质控小组与专业小组联合的实践

刘光英 卢振玲 高辉   

  1. 山东大学附属省立医院东院手术室,250014 济南市
  • 出版日期:2017-07-25 发布日期:2017-07-25
  • 基金资助:
    山东省重点研发计划项目(2015GSF118080)

The application of nursing quality management by quality control team combined with professional care team in the operating room

  • Online:2017-07-25 Published:2017-07-25

摘要: 目的:调查手术室护理质量管理中质控小组与专业小组联合实践的效果。方法:采用质控小组与专业小组相结合的方式,全员参与质控过程,运用PDCA循环法进行管理,比较实施前后的护理质量评分、手术医生满意度及患者满意度。结果:实施后,6项护理质量评分、手术医生满意度及患者满意度均高于实施前,且差异具有统计学意义(P<0.05)。结论:质控小组与专业小组联合的方式有效提高了护士工作积极性,弥补了传统质控模式存在的不足,有效提高了手术室护理质量,提高了手术医生及患者的满意度。

Abstract: Objective: To investigate the application effect of nursing quality management by Quality Control team combined with Professional Care team (QC&PC) having all staff participation in the operating room. Methods: Using the QC&PC method, all staff took participate in the process of quality control using PDCA method. The nursing quality score, the surgeon satisfaction and patient satisfaction were compared before and after carrying out the new management method. Results: After implementing the new quality control method, the nursing quality score, the surgeon satisfaction and patient satisfaction were all higher than before (P<0.05). Conclusion: QC&PC team having all staff participation could effectively improve the nurses' work enthusiasm, make up for the deficiency which exist in the traditional quality control method, effectively improve the care quality, the surgeons' and patients' satisfaction in the operating room.