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• 护理质量 • 上一篇    下一篇

乳腺专科应用SOP手册实施护理质量控制的实践与效果评价

王莉莉 王蓓 韩玲 伍焱   

  1. 南京医科大学第一附属医院,江苏省人民医院乳腺病科,210036 南京市
  • 出版日期:2017-02-25 发布日期:2017-02-25
  • 基金资助:
    国家自然科学基金资助项目(81302305)

Practice and evaluation of nursing quality control in the application of SOP manual for breast specialist

  • Online:2017-02-25 Published:2017-02-25

摘要: 目的:评价标准作业程序(SOP)手册在乳腺专科护理质量控制中的应用效果。方法:汇总并分类乳腺专科各类护理工作,从环节、步骤和内容着手,采用简化、合并、规范、自动化等策略,细化和量化每项工作中的关键控制点,经过不断实践总结,设计出在当前条件下可以实现的最优化操作程序,用Visio软件绘制,书面方式呈现,构建各项护理工作的SOP,最后汇编成乳腺专科护理SOP手册,指导日常护理工作,并与改进前进行效果比较。结果:乳腺专科应用SOP手册后,工作缺陷率低于实施前(P<0.05),护理质量及患者满意度高于实施前(P<0.05)。结论:专科SOP手册是一种高效、优质、安全的作业流程指南,可以规范护理行为,降低护理风险,确保患者安全,有效提高护理工作效率及专科护理质量。

Abstract: Objective: To explore the application and evaluation of SOP manual in the quality control of breast specialist care. Methods: List and classify the various breast specialist care through links, steps and content, using strategies to refine and quantify the key control points of each steps. After several rounds practice summarizes, the optimized design can be achieved in Visio software, and finally be written into breast specialist care SOP manual to guide the daily nursing practice. Results: After the application of SOP manual, the rate of defect rate was lower than before, and the quality of nursing and patient satisfaction were higher than before (P<0.05). Conclusion: Specialist SOP manual is the guide which regulates nursing behavior, reduces nursing risks, and ensure the safety of patients. It can effectively improve the nursing efficiency and quality.