主管:国家卫生健康委员会
主办:国家卫生健康委医院管理研究所
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医养结合老年科护士情绪劳动现状调查研究

高小芬 于卫华   

  1. 杭州医学院护理学院,310053(高小芬);安徽医科大学第三附属医院护理部(于卫华)
  • 出版日期:2017-02-25 发布日期:2017-02-25
  • 基金资助:
    2015年浙江省教育厅一般科研项目(Y201534341)

Investigation and analysis of emotional labor of geriatrics nurses under Treat-care Mode

  • Online:2017-02-25 Published:2017-02-25

摘要: 目的:调查医养结合老年科护士情绪劳动的现状,并分析不同人口学特征护士情绪劳动的差异,为护理管理者正确引导和管理护士情绪劳动提供参考。方法:采用便利抽样法,使用一般情况调查表、护士情绪劳动量表对安徽省某三级甲等医院医养结合老年科102名护士进行问卷调查。结果:老年科护士情绪劳动总体得分为(3.49±0.07)分,处于中等水平;其中,3个维度得分由高到低依次为:深层扮演(5.06±0.62)分,情绪表达要求(3.77±0.10)分,表层扮演(3.08±0.10)分。不同年龄、护龄、婚姻状况、学历以及月收入的护士在情绪劳动部分维度上得分存在统计学差异。结论:老年科护士情绪劳动总体处于中等水平,深层扮演表现程度最高。建议护理管理者加强对老年科护士尤其是低年资护士的情绪劳动培训。

Abstract: Objective: To investigate current status of emotional labor of geriatrics nurses under Treat-care Mode, and analyze the influence of the demographic characteristics to emotional labor, thus provides empirical evidence to nurse managers to guide and provide better management about emotional labor to nurses. Methods: General data questionnaire and Nurses mood scale were used to survey emotional labor of 102 geriatrics nurses under Treat-care Mode in a tertiary class A hospital in Anhui province, using the convenience sampling method. Results: The overall score of emotional labor was (3.49±0.07), which is in a medium high level. Among them, the three dimension scores from high to low in turn for: deep play (5.06±0.62), emotional expression requirement (3.77±0.10), the surface performance (3.08±0.10). It was found by statistical analysis that there existing difference that statistically significant of each dimension of emotional labor between nurses in different group of age, marital status, education and income. Conclusion: Generally, the emotional labor of geriatrics nurses under Treat-care Mode was in an average level. It was suggested that the nursing administrators should to strengthen training of emotional labor for geriatrics nurses, especially those with low qualification.