主管:国家卫生健康委员会
主办:国家卫生健康委医院管理研究所
中国科技核心期刊(中国科技论文统计源期刊)
中国科学引文数据库(CSCD)核心库期刊
《中文核心期刊要目总览》核心期刊

• 人力资源 • 上一篇    下一篇

基于护理工作负荷的中医医院护理人力资源配置与评价

魏琳 刘杨晨 朱晶 叶红 张广清 林美珍   

  1. 广东省中医院
  • 出版日期:2017-01-25 发布日期:2017-01-25

Construction and assessment of nursing human resource programme in Traditional Chinese Medicine hospital:based on the coefficient of workload

  • Online:2017-01-25 Published:2017-01-25

摘要: 目的:结合我国医疗改革政策及中医医院特点,评价基于科室护理工作负荷的人力资源配置方法的效果。方法:运用德尔菲法形成科室护理工作负荷计算公式,进行人力资源配置优化。比较实施前后临床科室护理质量、不良事件发生率、护士及患者满意度。结果:实施护理人力资源配置优化方法后,每千出院人次不良事件发生率较前下降50.0%(P <0.01);实施优化方法后护理质量各项评分均有提高(P <0.01);全年患者满意度较前上升了4.5%,护士满意度较前上升了6.1%。结论:基于科室护理工作负荷测算标准的护理人力资源配置优化方法可提高护理质量,减少不良事件发生,提高护士和患者的满意度,为三级医院护理人力资源配置特别是中医医院护理人力资源配置提供参考和借鉴。

Abstract: Objective: According to Chinese new medical reform policy and the characteristics of Traditional Chinese Medicine hospital, discuss the effect of optimized nursing human resource programme, which based on the coefficient of workload. Methods: Use the Delphi method to find out the coefficient of workload in each department.Select 54 clinical departments from Guangdong provincial hospital of Traditional Chinese Medical, Self-control method was used, adopt nursing clinical quality, adverse event rates and satisfaction of patient as the indications to evaluate the effect of programme.Results: After use the optimized nursing human resource programme, the adverse event rates of every 1000 discharges was decreased by 50.0% (P<0.01); all the scores of nursing quality were significantly improved increased (P<0.01); the annual patient satisfaction was increased by 4.5%, and employee satisfaction was increased by 6.1%. Conclusion: The optimized nursing human resource programme, which use the coefficient of workload as the core measurement standard, can enhance the nursing quality, reduce adverse event rates, improve the satisfaction from both patients and employees, it offers reference for nursing human resource in tertiary hospital especially in TCM hospital.