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Abstract: Objective: To describe inpatient satisfaction with healthcare in Level 2 and Level 3 hospitals in China,and to explore their influencing factors. Methods: By stratified random sampling, systematic sampling and convenience sampling, 6,494 patients in 181 Level 2 and Level 3 hospitals in 9 provinces/municipalities/autonomous regions in mainland China were investigated by using the Chinese version of HCAHPS. Results: More than half of patients' (55.64%)overall rating of hospital was 9 to 10, and 54.75% patients said that they would definitely recommend the hospital to others.The average level of patient satisfaction in all composites of healthcare service was 51.51%. Patients gave the highest score of satisfaction on discharge information (71.30%). Communication about medicine (30.91%) got the lowest level of patient satisfaction. Self-report health status, age, length of stay and unit had impact on patients' evaluation on healthcare.Conclusion: In Level 2 and Level 3 hospitals, patients generally satisfied with healthcare, while they were not satisfied with communication about medicine. We suggested that healthcare organizations upgrade healthcare services according to patients' characteristics, and that healthcare authority further clarify the range of medical treatment of hospitals of different levels, and also pay attention to the assurance of quality of care.
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http://www.zghlgl.com/EN/Y2016/V16/I11/1482
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