Abstract: Overview of Singapore hospital strategic planning model and the learing experience, put forward the hospital quality service need six basic understanding, including service is "heart a project", that is ,we willing to do everything by heart for patients. Quality service is the job of the total, must be good at managing the patient's expectation and perception, reducing the root causes of poor service and correct understanding of patient complaints. Also presents specific methods of operation,that is, do the work of six essential hospital services management needs, including to be good at listening to patients, master the psychological, should to focus on the key processes of management, measure analysis, to highlight the characteristics, pay attention to patients' complaints and doing the best we can to cultivate employee loyalty.