摘要： 从规范护理行为、提高护理服务效率、深化护理服务内涵、注重护理服务艺术、营造护理服务氛围等方面介绍了上海第二医科大学附属仁济医院创建护理服务文化的做法、特色和效果。

Abstract: The modi operandi, characters and effect of establishing the nursing service culture in Renji Hospital affiliated to the Second Shanghai Medical University were introduced in this article by describing bow to standardize the behaviors, improve the efficie