关键词: 消毒供应中心；交接班；SBAR模式；质量敏感指标；服务满意度

Abstract: Objectives: To analyze the effect of optimized shift mode in Central Sterilized Supply Department (CSSD). Methods: The structured shift report combined with sensitive quality indicators and SBAR model in special cases were used in shift change of CSSD. Results: Both the CSSD inner and external satisfaction were improved (P<0.05), and the proportion of quality defects caused by poor communication decreased (P<0.05). The awareness of staff in quality, communication improved after the shift mode optimizing. Conclusions: The optimized shift mode is benefit for the effective communication between the staff in the operation room and CSSD, and for the improvement of the quality management of the CSSD staff.

Key words: Central sterilized Supply Department; shift change; SBAR model; sensitive quality indicator; service satisfaction