患者旅程地图用于改善就医体验的研究进展

doi:10.3969/j.issn.1672-1756.2024.11.029

Abstract

Abstract: The current hospital quality improvement measures, focusing on patient experience, have garnered significant attention. Patient journey mapping, which tracks the interactions between patients and healthcare institutions from the patient's perspective, helps to comprehensively understand the patient's experience throughout the care process. This article reviews the definition and evolution of patient journey mapping and related definitions, common presentation formats and construction methods, as well as the progress in their application to improve patient experience. It explores its role in optimizing care processes, improving the care environment, enhancing doctor-patient communication, and assisting special populations. Additionally, it provides outlooks for using patient journey maps to improve nursing services, offering a reference for its application in the field of clinical healthcare.

Key words: patient journey; patient journey mapping; medical experience; medical process

CLC Number: R47；R197

SHI Junfang, LI Zeyu, CUI Qiongfang, HE Bingyang, ZHANG Wenxin, MA Peifen. Research progress on the application of patient journey mapping to improve patient medical experience[J].Chinese Nursing Management, 2024, 24(11): 1749-1754.

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Research progress on the application of patient journey mapping to improve patient medical experience

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